Cross Check Support

Need help with Cross Check? Common questions are answered below — for anything else, reach out directly.

How do I sign in?

Cross Check doesn't use passwords. Enter your email on the sign-in screen and a one-time code is sent to your inbox — enter that code to finish signing in. If a code doesn't arrive within a minute or two, check your spam folder, and confirm you're entering the exact email you signed up with.

How do I get verified as crew?

New accounts submit their employee number and a screenshot of their crew scheduling system pairing view once, during onboarding. This is reviewed by an admin or a reviewer scoped to your airline. Verification is usually quick — if it's been more than a few days with no update, contact us below.

How do I delete my account?

Go to Settings → Delete account inside the app. This is immediate and permanent — no need to contact support first. See the Privacy Policy for exactly what's removed.

Someone is bothering me — what can I do?

You can block or report any user directly from their profile. Blocking stops them from seeing your posts, messaging you, or sending you a friend request. Reports go to our admin team for review.

My pairing screenshot didn't parse correctly

Screenshot parsing currently supports United, American (and its regional subsidiaries), Delta, and Allegiant scheduling tool layouts. If your airline isn't listed, or a parse comes out wrong, you can always add or correct flights manually from the Add Flight screen.